Order Status
Once we've processed your order and its status is "Complete", we will send you a tracking number to the email address provided on your order. If for some reason you don't receive this notification, please check your spam folder before contacting customercare@oakandfort.com.
Any orders placed over the weekend or on holidays will be processed the following week. Orders may be delayed by factors outside of our control. OAK + FORT is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.
It is the responsibility of the customer to track their package and monitor it's status.
Canadian Orders
AS OF JANUARY 23, 2017 OAK + FORT'S CANADA / INT'L STORE WILL NO LONGER SHIP TO THE UNITED STATES. PLEASE VISIT OUR US STORE.
CANADIAN SHIPPING RATES
Fedex
Orders under $150 = $15 Shipping Rate
Express Parcel (1-3 Business Days)
Orders that subtotal (after discounts & promotions) $150 and over = FREE DOMESTIC SHIPPING
Express Parcel (1-3 Business Days)
Canadian Deliveries
A signature will be required for parcel delivery. If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a Fedex depot for up to 5 business days. You have 2 options: pick it up at the depot or call the courier and arrange for re-delivery if necessary.
If you fail to do so, the package will be returned to OAK + FORT's Warehouse, and an additional shipping fee will be charged to send the order back out.
International Orders
INTERNATIONAL ORDERS MAY INCUR BROKERAGE FEES, IMPORT TAXES OR DUTIES THAT ARE THE RESPONSIBILITY OF THE CUSTOMER.
INTERNATIONAL SHIPPING RATES:
Austria, Australia,Bermuda, Brazil, Belarus, Belgium, China, Czech Republic, Denmark,
Finland, France, Germany, Greece, Greenland, Hong Kong SAR China, Hungary, Israel, India, Iceland,
Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Mexico, New Zealand, Netherlands,
Norway, Poland, Spain, Singapore, South Korea, SAR China, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates.
Orders under $300 = $55 Shipping Rate
Express Parcel (4-8 Business Days)
Orders $300 and over = $65 Shipping Rate
Express Parcel (4-8 Business Days)
Orders $500 and over = $75 Shipping Rate
Express Parcel (4-8 Business Days)
International Deliveries
If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a postal facility for a short period of time, which varies between countries. You have 2 options: pick it up at the postal facility or arrange for re-delivery if possible.
Please note: international packages will not be sent back if they are not picked up in time by the customer. Not claiming an imported item within the required time frame, may lead to the package being destroyed at the customs facility.