SHIPPING INFORMATION

Order Status

Once we've processed your order and its status is "Complete", we will send you a tracking number to the email address provided on your order. If for some reason you don't receive this notification, please check your spam folder before contacting customercare@oakandfort.com or call toll free at 1-844-OAK-FORT (1-844-625-3678).


Any orders placed over the weekend or on holidays will be processed the following week. OAK + FORT is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.



Canadian Shipping

CANADIAN SHIPPING RATES

Fedex

Orders under $150 = $15 Shipping Rate


Orders that subtotal (after discounts & promotions) $150 and over = FREE DOMESTIC SHIPPING



SHIPPING TIMELINE
Domestic Shipments = 1-3 business days



Canadian Deliveries

A signature will be required for parcel delivery. If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a Fedex depot for up to 5 business days. You have 2 options: pick it up at the depot or call the courier and arrange for re-delivery if necessary.


If you fail to do so, the package will be returned to OAK + FORT's Warehouse, and an additional shipping fee will be charged to send the order back out.


International Shipping

INTERNATIONAL ORDERS MAY INCUR BROKERAGE FEES, IMPORT TAXES OR DUTIES THAT ARE THE RESPONSIBILITY OF THE CUSTOMER.


INTERNATIONAL SHIPPING RATES

Austria, Australia,Bermuda, Brazil, Belarus, Belgium, China, Czech Republic, Denmark,
Finland, France, Germany, Greece, Greenland, Hong Kong SAR China, Hungary, Israel, India, Iceland,
Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Mexico, New Zealand, Netherlands,
Norway, Poland, Spain, Singapore, South Korea, SAR China, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates.


Orders under $300 = $55 Shipping Rate

Delivery (4-8 Business Days)


Orders $300 and over = $65 Shipping Rate

Delivery (4-8 Business Days)


Orders $500 and over = $75 Shipping Rate

Delivery (4-8 Business Days)



International Deliveries

If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a postal facility for a short period of time, which varies between countries. You have 2 options: pick it up at the postal facility or arrange for re-delivery if possible.


Please note: international packages will not be sent back if they are not picked up in time by the customer. Not claiming an imported item within the required time frame, may lead to the package being destroyed at the customs facility or returned to our warehouse. The above noted shipping fees will be deducted from any refund we process resulting from an unaccepted International Order that is returned to our facility.



SHOWROOM PICKUP

OAK + FORT SHOWROOM

The OAK+FORT Showroom is a unique environment located in the Mount Pleasant neighbourhood of Vancouver.

Situated in the base of our head quarters, come take a look into the inside workings of the brand.



OAK+FORT SHOWROOM | 100 - 7 East 6 Avenue, Vancouver BC, V5T 1J3.


Head Office Showroom Pick up

Collection Gallery

Our showroom offers customers an exclusive preview of our upcoming curated collections, before they're available in our retail stores.

Updated regularly by our in-house team, you'll have the first look at what's to come.



Online Order (Pick Up) Destination

Canadian customers can shop online on our Canada / Int'l store and save on shipping costs by choosing to pickup in our showroom at our head office located at 100 - 7 East 6 Avenue.

Once your order has been placed a pickup confirmation email will be sent within 1-2 business days when your order is ready. Stop by our showroom and present valid photo ID and your order number to receive your order


Not able to pick up your order? Contact customercare@oakandfort.com and provide us with the full name of the person picking up your order. They will need to show valid photo identification upon pick up.