Return Policy

NOT QUITE WHAT YOU HAD IN MIND, WE ARE HAPPY TO HELP

TO QUALIFY FOR EXCHANGE/REFUND/CREDIT ITEM(S) MUST BE:

1. In Original Condition

Merchandise must be regular price, unworn, undamaged, and with the tags still attached. Receipt/Proof of purchase is also required. *Please note that discounted price items are not eligible for an exchange or credit in-store or online.

2. Within the Exchange/Refund Period

All items purchased in-stores are exchangeable up to 14 days after purchase. All online refunds must be within 14 days from the date you received your merchandise (according to the tracking number).

3. Approved by Customer Care

Online exchanges/refunds must be approved by our customer care team. Please address all return inquiries to customercare@oakandfort.com within the return period of 14 days.

In your e-mail please provide; your order number, the original purchaser’s full name, reason for refund/credit, and the item(s) you wish to return/credit.

*If a customer fails to contact customer care before shipping their items, Oak and Fort Corp. reserves the right to deny said package(s). Customers who send back merchandise not pre-approved by customer care or fall outside of the 14 day return period are required to pay for the shipping cost associated with having the merchandise sent back to them.

JEWELRY, BAGS, SHOES, UNDERWEAR (BODYSUITS, INTIMATES), SWIMWEAR, ACCESSORIES (HEADWEAR, HOMEWARE AND GIFT CARDS) AND SALE ITEMS (INCLUDING ITEMS PURCHASED DURING PROMOTIONAL EVENTS) ARE FINAL SALE. Please note that OAK + FORT does not issue any price adjustments.



ONLINE PURCHASES BY CANADIANS: RECEIVING EXCHANGE, REFUND OR CREDIT

Either Ship Your items Back

Once your return for credit or refund has been approved by customer care, please ship the item(s) to the address listed below:


OAK + FORT

#100, 7 East 6th Avenue

Vancouver, British Columbia

Canada, V5T 1J3


*Customers are required to cover shipping costs for any refunds or credits.

When the product has been shipped back & received at Oak + Fort's office, a credit code for the Online store will be issued to you via email. Head back to our Online store, and start shopping! Apply your credit at check out to your new order.


If you are returning an item your refund will be credited, excluding the shipping fees, to the original method of payment. Please allow 5-10 business days for the credit to appear on your statement.

Or Visit a Canadian Oak + Fort Location

Bring your receipt and the item(s) you wish to exchange—or receive credit for—to the Canadian OAK + FORT location of your choice. Please note refunds are only available for online purchases returned by mail, and cannot be processed in store.


Once your exchange has been approved at the Canadian location, a store gift card will be given to you. Our store gift cards never expire and the cards can be used at any Canadian OAK + FORT location.


*Store credit can only be honoured if you have your store gift card. Please treat your card like cash. OAK + FORT will not replace any lost/stolen store gift cards.

ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE POLICY

OAK + FORT does not currently offer returns on any international orders (outside Canada & USA). For additional information please contact us at customercare@oakandfort.com.



HOLIDAY EXCHANGE POLICY

Regular and discounted holiday gifts may be exchanged for another item or credit with a valid gift receipt until January 5, 2019. No exchanges or store credits will be issued on November 23 & December 26-27.


OAK+FORT will happily provide an exchange or credit for purchases made within 14 days for products unworn, unaltered, with receipt and original tags attached.


Any item(s) purchased at OAK+FORT can only be exchanged at OAK+FORT within the same country of purchase.


Store credits and gift cards do not expire and may be used at any OAK+FORT location within country of issuance. We will not replace any lost or stolen store gift cards.


JEWELRY, BAGS, SHOES, UNDERWEAR (BODYSUITS, INTIMATES), SWIMWEAR, ACCESSORIES (HEADWEAR, HOMEWARE AND GIFT CARDS) AND SALE ITEMS (INCLUDING ITEMS PURCHASED DURING PROMOTIONAL EVENTS) ARE FINAL SALE. Please note that OAK + FORT does not issue any price adjustments.